Deliveries are generally made Monday to Friday, 9 am to 5 pm. As such we recommend you use a business address or an address where you, or someone you designate, will be available to sign for your delivery. Also note that some couriers do not deliver to PO Boxes.
Alternatively, you can give Authority to Leave (permission for your parcel/s to be left somewhere near the front door) on your parcel/s. If you have requested a signature upon delivery and no one is available to sign, your parcel/s will be taken back to the depot and a card will be left to organise alternative arrangements. Re-delivery can usually be arranged however this will normally incur an additional charge at your expense. If no signature has been requested, at the discretion of our courier services the parcel/s may be left at the given address in a safe spot, or taken to the depot and a card left to organise alternative arrangements.
Please include the name of the business on your order if having your order delivered to a business address. Please also include the times in which the business can accept your delivery in the delivery instructions box when creating your order. This greatly assists the courier with your delivery so that your order can reach you as smoothly as possible.
We have accounts with several national delivery companies including (but not limited to): Australia Post, TNT and FedEx to deliver our products around Australia and across the world. The services available and used for your order will depend on the destination, size, and weight of the items and delivery time frame.
Some orders we are unable to deliver to a PO Box or Parcel Locker due to restrictions put in place by Australia Post on parcel sizes. Items delivered to a Parcel Locker are required to be collected within 48 hours (2 business days) from delivery.
PO Box Size Restrictions:
Maximum Parcel Length: 105cm
Maximum Parcel Girth: 140cm
Maximum Parcel Weight: 22kg
Parcel Locker Size Restrictions:
Maximum Dimensions: 39 x 36 x 64cm
Maximum Weight: 16kg
If you provide us with a PO Box or Parcel Locker delivery address and we are unable to deliver your order to it, we will contact you as soon as possible to make alternative arrangements.
The services available and used for your order will depend on the destination, size, and weight of the items and delivery time frame.
In the event that we run out of stock of an item/s you have ordered, the out of stock item/s will automatically be placed on back order and the rest of your order will be shipped immediately. We will notify you as soon as possible regarding the out of stock item/s so that you may choose to cancel, exchange, or wait for these items to arrive back into stock so they can be shipped to you.
Items that are listed on our site as Back Order Available will automatically be placed on back order. All other items in these orders will be shipped, and when the back ordered item becomes available we will send it separately. We will notify you as soon as possible regarding the back ordered items so that you may choose to cancel, exchange, or wait for these items to arrive back into stock.